Shipping Policy

What if my package is delayed during shipping?

Sometimes packages are shipped promptly, but experience carrier delays. We use the postal services to ship the vast majority of our packages and right now they are experiencing widespread delays due to a historic volume of ecommerce packages, combined with labor shortages due to COVID. While we have tried to provide a buffer for any Canada Post/USPS delays with our shipping deadlines, occasionally packages are delayed outside of our control. For packages that appear lost in transit, our policy is that if a package has not been delivered or shown movement within 10 days of the last Canada Post/USPS scan activity, we will issue a replacement or store credit. We have found that almost all delayed packages are delivered or show movement within that time frame.

Where do you ship?

We currently ship to Canada, the US and Europe.